Purpose

Clove’s B2B Website allows retail partners to submit Purchase Orders (POs) without the need for an EDI connection or usage of our manual order form. There is no service fee or charge to access the portal and all retail partners with an existing account are eligible to place POs through the B2B Website.

To get started, send a list of all approved buyers within your organization to our Account Management Team (retailsupport@goclove.com). Once your account manager confirms that your access has been granted, follow the below steps to login.

Instructions

• Go to https://goclove.com/account/ and click the “B2B Login” link.

• Enter the email associated with your organization’s buying account. Once you click “Continue,” you will be sent a 6-digit passkey to your email inbox. 

  • • NOTE: Our system will auto-generate a randomized 6-digit passkey for each login attempt; meaning you never have to save or memorize your password!

• Enter the 6-digit passkey into the field and click “Submit.” This will take you to your account dashboard page. From here, you can access all open/closed POs and confirm your account’s profile information such as shipping addresses, payment terms, and payment methods.

• To view the product catalog, click “Go to store” in the top right corner of the Account Dashboard page.

FAQs

Why are some products unavailable to purchase through Clove’s B2B Website?

Right now, we are only able to accept orders for in-stock SKUs via our B2B Website. If there are any specific styles, colorways, or products that you would like more information on, please reach out to your Account Manager.

Is there an order minimum required for placing POs through the B2B Website?

No! While we encourage you to consolidate orders into as few POs as possible, there is no order minimums to place POs through the B2B Website.

I have current credit terms with Clove, will I be able to place POs on credit via the B2B Website?

Yes! – While you do have the ability to pay for your order during PO creation (via Credit Card), you can always select “Choose payment method later” to indicate that you’d like to place PO on credit terms. Please note that utilizing a Credit Card for payment will negate your early payment discounts. We do this in lieu of charging a transaction fee for Credit Card processing.

I don’t see a charge for shipping at checkout, how can I obtain this information?

If you elect to utilize Clove’s favorable B2B shipping rates (UPS Ground Commercial), you will be billed for shipping charges on your final invoice.

I have special shipping instructions or I’d like to use my own shipping account. Can I do that through the B2B Website?

Yes! – Please be sure to outline these instructions in the “Shipping Notes” field in the “Shipping” section of the checkout process. If you made a mistake or forgot to include these during PO submission, please reach out to your Account Manager for further assistance. 

I have an internal PO # that I’d like my order to be associated with, where do I enter that information?

In the “Payment” section of the checkout process, there is a “PO number” field that you can use to indicate internal PO #s. If you made a mistake or forgot to include these during PO submission, please reach out to your Account Manager for further assistance.

We want your feedback! If you have any other questions or feedback regarding Clove’s B2B Website, please send them to retailsupport@goclove.com.