Policies, Forms + Lists

About

We are happy to offer a retailer account rebate credit towards a future purchase (based on a percentage of the sale price during a promotional event) if a retail partner chooses to price match a Clove promotion or participate in an equivalent sale during a Clove promotion. Read more about program details in section E of Clove's MAP policy. Clove will disclose the credit percentage as requested by the Retailer.

Applicable and upcoming promotional events are disclosed by Clove in the Promotional Calendar, and via email, sent from MAP@goclove.com. 

Items that are marked "OFF MAP" and/or listed for closeout are not eligible for rebate credits.

Process

To claim a rebate / credit on a qualifying sale, email retailsupport@goclove.com with sell through documentation within seven business days following the promotional period. 

Clove Guarantee

This policy applies when customers return items to a retailer for fit, comfort, or quality issues. 

• If customers express quality issues with the shoes like damages, defects, or physical pain, Clove will replace the item with the retailer within 30 days of customer purchase if the retailer honors a return for the customer. 

  • To file a replacement claim, fill out the Clove Guarantee Retailer Claim Form below. Our team will be in touch!

• For returns related to any other issue, Clove will evaluate on a case-by case basis. Contact retailsupport@goclove.com with the item details, complaint, customer date of purchase, and the PO number that the items was ordered in.